At Luxury Collection, we want you to have a smooth shopping experience. Please read this policy carefully before requesting a return or refund.

1. Return Eligibility

A return may be accepted when the product is received:

  • Damaged
  • Defective
  • Incorrect compared with the ordered product
  • With a significant issue that qualifies under our return process

The product must be returned in its original condition along with the original packaging and accessories, where applicable.

2. Return Period

Customers should contact Luxury Collection within [7 days] of receiving the order if they wish to request a return.

Requests submitted after the applicable return period may not be accepted.

3. Unboxing Evidence

For damaged, defective, or incorrect products, customers may be required to provide clear photographs and/or an unboxing video showing:

  • The shipping package
  • Shipping label
  • Product
  • Product packaging
  • Damage or issue

This information may be required to verify the claim.

4. Non-Returnable Situations

A return may be rejected if:

  • The product has been used, worn, altered, or damaged after delivery
  • Original packaging or accessories are missing
  • The product shows signs of misuse
  • The customer changes their mind after purchase, where such return is not offered
  • The return request is submitted after the applicable return period
  • The issue is caused by incorrect handling or use by the customer

5. Return Approval

All return requests are subject to verification.

Luxury Collection reserves the right to inspect the product before approving a return or refund.

6. Refunds

Once an eligible return is received and approved, the applicable refund will be processed using the original payment method or another appropriate method.

The time required for the refund to appear in the customer’s account may depend on the payment provider or bank.

7. Exchange

Product exchange may be offered at our discretion and subject to product availability.

8. Return Shipping

If the return is approved because the product was damaged, defective, or incorrectly supplied, Luxury Collection may arrange or provide instructions for return shipping.

For other situations, return shipping may be the customer’s responsibility if a return is permitted.

9. Contact Us

To request a return or refund, contact:

Luxury Collection
Email: luxuryycollection13@gmail.com
Phone: 9023721668

Please include your order number and details of the issue.