At Luxury Collection, we aim to process and deliver your watch order safely and efficiently.
1. Order Processing
Orders are generally processed after successful order confirmation and payment verification.
Processing time may vary depending on product availability, order volume, holidays, and other operational factors.
2. Delivery Time
Estimated delivery time will depend on the customer’s location and the shipping service used.
Most orders are expected to arrive within the estimated delivery timeframe displayed during checkout or communicated after order confirmation.
Delivery timelines are estimates and are not guaranteed.
3. Shipping Address
Customers must provide a complete and accurate delivery address, including:
- Full name
- House/Flat number
- Street/Road
- Area/Locality
- Landmark, if applicable
- City
- State
- Pincode
- Mobile number
Luxury Collection is not responsible for delivery failures resulting from incorrect or incomplete addresses.
4. Courier Delays
Delivery may be delayed due to circumstances beyond our control, including:
- Weather conditions
- Natural disasters
- Transportation problems
- Courier operational issues
- Public holidays
- High order volumes
- Remote delivery locations
- Incorrect customer information
5. Tracking
Where tracking information is available, customers may receive shipment tracking details through the contact information provided at checkout.
6. Failed Delivery
If a courier attempts delivery but the customer is unavailable or the address is incorrect, additional delivery attempts may be made according to the courier’s policies.
Additional charges may apply in certain situations.
7. Damaged Package
If your package appears visibly damaged or tampered with at the time of delivery, please document the condition of the package and contact our customer support as soon as possible.
Photographs or videos may be requested to investigate the issue.
8. Contact
For shipping-related questions:
Luxury Collection
Email: luxuryycollection13@gmail.com
Phone: 9023721668